Frequently Asked Questions
Shipping
How long does Elysian Blossom take for delivery in India?
Delivery time varies between 5-6 working days depending on your location within India. For further information please read our Shipping Policy.
How long does Elysian Blossom for delivery in International?
Delivery takes minimum 8-10 working days depending on the delivery location. For further information please read our Shipping Policy.
What about customs and duties?
There are countries where customs fees, and/or other duties are levied when goods are imported in. The dues/charges are determined at the point of entry of the package and must be paid before one can receive it. In such cases, all applicable clearances fees and delays are the responsibility of the customer. For further information, please read our Shipping Policy.
Does elysian Blossom cover for lost or stolen packages?
No, we do not cover for any lost or stolen packages that have been confirmed shipped. For a smooth delivery experience, please ensure your full address and contact details are accurate.
My product was damaged in transit — can I get a replacement?
We do not offer any replacement. All Elysian Blossom products/pieces are made of high quality material by experienced craftsman with meticulous attention to detail.These are handcrafted with love and undergo a rigorous quality control check before they are dispatched.
How is the shipping price calculated?
Shipping is charged and calculated on the basis of the volumetric weight of the parcel. You shall be notified on the same during check out. For more details, please refer to our Shipping Policy.
How do I track my order at Elysian Blossom?
Once the product has been shipped from our end, you will receive an email with the tracking details of the order. For customized orders, we also share tracking details via Whatsapp.
Can I have Cash on Delivery option?
No, we do not offer the option of Cash on Delivery.
Our Products
Are the products and colours same as shown in the image?
We ensure that our products are shot in standard light rendering colours truest and nearest to our products. However, due to the intricacy of work involved in our products there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your screen and the actual product.
Does Elysian Blossom customize your products?
Yes, we can customise the products according to your colour palette and requirements. For further queries or bulk orders, contact us at orders@elysianblossom.com
How can I care for my pieces?
Our products/pieces are heirlooms of love and handcrafted with a lot of care and attention. It's natural for any product to lose a bit of its sheen, and get tarnished or slightly damaged over time. Nevertheless, don't hesitate to pamper them with a bit of TLC and maintenance now and then.
Follow these points, and add years to your product:
* Avoid contact with moisture, perfume, acetone, alcohol, or hairspray.* If wet, dry overnight in shade. * Avoid exposure to harsh sunlight for long duration.
Does Elysian blossom have a store?
Yes, we have a beautiful studio that operates as our working offices and store for product showcase. Visit us at: Elysian Blossom, 398/2441, Pahal, Bhubaneswar - 752101, Odisha
Placing an Order
What to do if I receive my order in a damaged condition?
In case you receive a damaged product or the product gets lost during transit, please raise it with us within 24 hours of receiving the damaged product or information of loss. Kindly record a video while opening the parcel, as this is required to raise a claim with the shipping company. Please note that without video proof while opening the parcel, the shipping company will not process the claim. For more details, please refer to our Terms of Use policy
How do I exchange my product?
Elysian Blossom does not exchange any products, whatsoever, under any condition.
How do I contact customer service?
Customer service team are available between 10:00 AM to 6 PM IST. In case of any query you can write us at orders@elysianblossom.com
I need help deciding what to buy. Can I connect with someone from Elysian Blossom?
It's our pleasure to assist/help you in picking the right product. Please feel free to connect with our dedicated product and sales expert at orders@elysianblossom.com
Still have a query?
Still bubbling with questions and unable to find an answer to a query, then do email us at orders@elysianblossom.com and we will get back to you within the next 48 hours. You can also contact us at customer care on +91 87638 43432 from Monday-Saturday (10am-6pm IST).
How can I pay for my order?
Credit or Debit – and pay through our payment gateway. If, for some reason, your payment doesn't go through, please write to us and we'll help with alternative modes of payment.
The piece I want is sold out. What now?
Our pieces are made in limited quantities. We sell out fast, but also aim to make them to order asap. If the piece you desire is sold out, please sign up and we'll be happy to inform your when it’s restocked.